Dedicated Workforce Manager with a strong track record in overseeing team performance, managing budgets, and driving operational improvements through data-driven strategies.
Applied workforce planning and scheduling to optimize team resources and client service levels.
Performed forecasting, reporting, and trend analysis to inform operational decisions.
Managed budgets, P&L, and margins to meet financial targets and support strategic goals.
Built and maintained relationships with senior clients, directors, and internal teams for operational success.
Foundever
Oversaw teams of 3 supervisors and 10+ analysts for 15+ clients, enhancing forecasting, scheduling, real-time control, and reporting., Managed annual budgets and P&L, consistently surpassing 96% sign-off targets through data-driven analysis., Cultivated strategic relationships with...
Foundever
Managed budgets, BTP%, gross margins, and P&L during leadership training across planning, reporting, and real-time management., Delivered results to directors and stakeholders, analyzing data trends to recommend operational enhancements., Crafted a comprehensive workforce vision through...
Foundever
Oversaw personnel planning execution with operational leaders, ensuring adherence to attendance and service levels., Supervised a team of Workforce Analysts, delivering training and evaluations to boost competencies and foster continuous improvement., Produced actionable reports from key metrics to...
Foundever
High School
University Professional Industrial Engineer
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Standardized and improved operational workflows to enhance efficiency and compliance.
Conducted forecasting, scheduling, and real-time personnel oversight., Analyzed metrics to enhance operational efficiency., Generated reports on call volume, AHT, and SLA, providing management insights for process improvements.
Foundever
Provided customer support as a Customer Service Representative, focusing on loan approvals and medium-risk portfolio management., Ensured client satisfaction through effective communication and problem resolution.
Colfactory
Supported quality system compliance and executed time analyses for process improvements., Standardized operations to ease achievement of international certifications.
