Perfil profesional bilingüe con amplia experiencia en atención al cliente y finanzas | CazVid

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✨ Filtra más de 1000 currículos en minutos con un 90% de precisión

Roque Valdes Salgado

Cartagena, Bolívar, Colombia

Profesional bilingüe con experiencia en atención al cliente y finanzas

  • Gestión de pagos, cobros y conciliaciones en instituciones como hoteles, clínicas y organizaciones sin fines de lucro.
  • Amplia experiencia en atención al cliente en inglés, resolviendo problemas en la primera llamada con empatía y eficiencia.
  • Responsable de la preparación y presentación de informes financieros y administrativos en diferentes roles.
Atención al cliente bilingüe
Intermedio
Atendió y resolvió consultas de clientes en inglés y español en los sectores de seguros, salud y telecomunicaciones.
Gestión financiera y contable
Avanzado
Realizó conciliaciones, elaboración de informes financieros y administración de caja y tesorería en diferentes entidades.
Administración y gestión de compras
Intermedio
Lideró procesos de cotización, requisiciones, órdenes de compra y seguimiento en organizaciones sin fines de lucro y el sector hotelero.
Manejo de software financiero y administrativo
Avanzado
Utilizó Zeuss SQL, Siigo, Program One y Microsoft Office para gestión de información financiera y administrativa.
Comunicación en inglés
Intermedio
Manejo efectivo del inglés escrito, hablado y escuchado para atención al cliente y documentación.

Idiomas

English
B2
May 2023 - Present
Bilingual Agent
Global Access Net
As a Bilingual agent for the insurance campaigns I do take cold calls in order to present to potentially clients the benefits in regards of the insurance prices with the companies such as National Health and WorkWell, place the lead nor the appointment with the licensed agent to get the process completed.
October 2022 - February 2023
Bilingual Customer Service Agent
CallZilla
As part of the Murad skin care products, carefully handling and responding to all customer questions is carried out, as well as providing excellent customer service through active listening., Work with sensitive customer information and treat it sensitively, resolve issues on the first call by being proactive, patient, empathetic, and understanding, maintaining ongoing awareness of our customers' products, services, and promotions, accurately documenting and updating records in the required systems, all in the English language.
May 2021 - August 2022
Treasurer
HOTEL DECAMERON BARÙ
Opening of income of the different collection points of the hotel, negotiation of currency sales in the collections and exchange of foreign currencies as well as their respective exchange negotiation., Daily cash balances as well as reconciliation of cash accounts, Realization of accounting records of income by boxes, of payments according to the schedule established by the central office., Presentation of daily and monthly cash register reports.
February 2021 - April 2021
Bilingual Agent
TELEPERFORMANCE COLOMBIA SAS
As part of the campaign for the AT&T company, carefully handling and responding to all customer questions is carried out, as well as providing excellent customer service through active listening., Work with sensitive customer information and treat it sensitively, resolve issues on the first call by being proactive, patient, empathetic, and understanding, maintaining ongoing awareness of our customers' products, services, and promotions, accurately documenting and updating records in the required systems, all in the English language.
August 2020 - January 2021
Treasurer
Caribbean ICU Santa Cruz de Bocagrande Clinic
Making payments according to established programming, provision of portfolio resources with each of the clinic's client entities and providers, institutional petty cash management, preparation and presentation of execution reports, monthly projections.
July 2016 - February 2020
Accounting Assistant / Purchasing Manager / Treasurer and portfolio
Colombian Red Cross, Bolivar Section
As Accounting Assistant: Registration of accounting information such as expenses and income, bank information, organization, preparation and presentation of reports on financial execution of the agreements and contracts of the sectional with the entities Ecopetrol, SENA, and the District Mayor's Office of Cartagena., As Purchasing Manager: Quotation of supplies and/or services, preparation of comparative tables of quotations, search for suppliers, preparation and follow-up of requisitions, purchase orders and dispatches, preparation of respective reports, income and output in software, work under the system of quality management., As Treasurer and portfolio: Making payments according to established programming, provision of resources and collection of portfolio, to each of the entities of the institution, management of institutional petty cash.
🎓
Rafael Núñez University Corporation
Public Accounting
Completed 2011

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