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Rosa
Interpreter and Customer Service Specialist with 7+ years in multilingual and client-facing roles
Video resume
Contacto
Competencias
Performed simultaneous and consecutive interpretation supporting international clients in medical, legal, and commercial sectors, ensuring clear communication.
Assisted clients through various channels, managed dispatch operations, and maintained high satisfaction with professional communication.
Created digital content and implemented content strategies to improve online engagement for multiple brands and projects.
Used digital tools for content management, data analysis, and record keeping in various roles, including real estate and beauty industry settings.
Educacion
Idiomas
Resumen
Experienced in high-pressure interpretation and client support roles, with extensive skills in communication, content management, and digital tools. Committed to clear, empathetic communication and operational efficiency.
Logros Clave
- Provided simultaneous and consecutive interpretation for medical, legal, and commercial contexts, ensuring high-speed comprehension and accurate message delivery
- Managed dispatch and routing operations, creating detailed job assignments and travel instructions, maintaining high customer satisfaction
- Led social media content strategy and management across various organizations, enhancing online presence and engagement
Experiencia
Interpreter
Simultaneous and consecutive interpretation (Spanish–English), Support for international clients in medical, legal, and commercial contexts, High-speed comprehension and accurate delivery of messages, Clear and empathetic communication in high-pressure situations
Customer service agent
Assisted clients and field personnel via phone, chat, and email to coordinate dispatch operations, Managed scheduling systems and provided real-time dispatch and routing support, Assessed service requests to identify needs and deliver timely, effective solutions, Created and communicated detailed...
Interpreter
Interpretation for English-speaking clients in insurance, medical, and legal sectors, Strengthened client relations by ensuring accurate and respectful communication
Content creator
Analyzed customer feedback to improve service flow, Managed digital tools to create content
Content Manager
Social media management, Contract compliance with suppliers, Content strategy analysis and implementation, Customer and sales data management, Trend and competitor analysis, Content creation
Community Manager
Social media management, Supplier contract compliance, Content strategy implementation
Communications Intern
Content creation, Social media management, Customer attention through digital channels
Real Estate Virtual Assistant
Created and updated property descriptions based on agent input, Provided basic customer response and follow-up for inquiries, Assisted in tenant communication, property listings, and schedule coordination with potential clients, Helped maintain records of contracts, rent payments, and maintenance...