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Rowena
Customer Service and Support Specialist with 8+ years of industry experience
Contacto
Competencias
Provided support and solutions to customer needs across telecom and security sectors.
Assisted with technical issues related to phones, plans, and security services.
Organized technician visits, orders, and appointments working with multiple teams.
Handled cross-selling and payment plan negotiations with clients.
Supervised inventory and organized events at Fogón De Carlota.
Educación
Idiomas
Resumen
Experienced professional specializing in customer service, technical support, and operational coordination within telecom and security sectors.
Logros Clave
- Handled customer inquiries and technical support across multiple telecom clients, including AT&T and Verizon.
- Managed scheduling and coordination of field technicians for home security and telecommunications services.
- Supervised inventory and event planning at Fogón De Carlota, enhancing operational efficiency.
Experiencia
Manager
Responsible for provider care, Event organization, Inventory supervisor
Agent / Quality Analyst (Just Energy)
Customer service representative, Responsible for looking at the bills, Performing reconnections, Making payment plans, Processing payments, Cross sales, Evaluating calls as a QA
Agent / Support (AT&T Prepaid)
Customer service representative, Assigning new prepaid plans, Performing reconnection of services, Technical support for phones and plans
Premier Support Solutions Representative (Verizon Soluto)
Tech Support, Cross-sales representative, Scheduling visits of technicians
Logistics Coordinator / Data Entry (Load Up)
Scheduling new orders, Making new sales, Data entry projects
Install Specialist / Virtual Assistant
Scheduling new leads, Contacting technicians, Inbound and outbound calls