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Rubi
Project Manager with over 10 years of experience in technology sector
Contacto
Competencias
Directed projects from initiation to closure, overseeing scope, schedule, and resources.
Applied Scrum and Kanban frameworks to optimize development cycles and team collaboration.
Built and maintained strong client relationships to ensure project alignment with client goals.
Supervised, mentored, and coordinated cross-disciplinary teams to enhance performance.
Educacion
Resumen
Experienced project management professional skilled in delivering technology solutions and leading diverse teams throughout the project lifecycle.
Logros Clave
- Led multiple cross-functional teams to successful project deliveries on time and within budget
- Implemented new project management methodologies increasing team efficiency
- Managed client relationships resulting in repeat business and increased customer satisfaction
Experiencia
Sales Agent, Customer Service and Loyalty
Responsible for selling travel packages to customers over the phone, Maintained security of customer’s information while placing orders of various products, Upselling Holiday packages including flights, transfers, hotels, and Cruise holidays, Exceeded customer expectation while assisting in planning and revision of travel itinerary for luxury vacations, Providing excellent customer service for loyal customers, and providing benefits information and extras
Customer Service for Canada Phone Company
Initiated consumer negotiations for debt recovery through phone collections, Negotiated settlements or monthly payments allowances within specific client guidelines, Consistently achieve 70% recovery rate of billing cycle, Assisted debtors in setting up payment plans to settle overdue balance, Handling in-bound calls pertaining to the settlement and collection accounts, through appropriate channels including payment inquiry.
English Teacher
Developed instructional strategies, materials and methodologies for inclusion English learners, Created lesson plan for each weekly lecture, Encouraged student participation in the classroom, Conducted group and individual reading and grammar activities, Managed 10 students per class and supervised during collaborative projects to maintain an engaged learning environment.
Teacher
Gave classes on English, Psychology, Administration, Home Economics, World History, Spanish, Sports, Science for over 25 students per classroom, for middle school, high school, from Monday to Friday., Worked as an English Teachers Recruiter, in charge of making the descriptions and profiles for the positions available at the school.
Teacher
Gave classes on English, Psychology, Administration, Home Economics, World History, Spanish, Sports, Science for over 30 students per classroom, for middle school, high school, and adult school from Saturday to Sunday.
English Teacher
Developed instructional strategies, materials and methodologies for inclusion English learners, Created lesson plan for each weekly lecture, Encouraged student participation in the classroom, Conducted group and individual reading and grammar activities, Managed 10 students per class and supervised during collaborative projects to maintain an engaged learning environment.
Volunteer
Worked in different areas as the kitchen, members area, garage, apple packing, volunteer area.
Bilingual Secretary and Real State Sales Agent
Increased agency revenue from leased properties, Excelled in client development, public relations, customer follow up and property management, Displayed talent in effectively communicating with sellers and buyers, Advised and informed prospective clients on current market activities/conditions and negotiation process of state transactions.
Bilingual Secretary
Extensive experience of performing clerical and administrative tasks in a bilingual institution, Knowledge on office procedures, record-keeping techniques and customer service practice, Ability to write and speak in two languages fluently.
Speaker and Reporter
Shot, interviewed, wrote and edited all stories before airtime.
Assistant
Cleaning and maintenance of engine’s parts, Tune-ups, Checking of admitted vehicles, Inventory of repairs and used parts as well of existing parts, Writing reports.
Assistant
Receive vehicles assigned by Management, Checking and inventory of parts and accessories, Personal diagnosis, Technological diagnosis using the scanner, Parts appraisal, Parts requisition, Hands on repairs.