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Rudy
Loan Underwriter / Social Media Manager at Liberty Pawn Shop
Contacto
Competencias
Proven ability to deliver high-quality support and build strong client relationships across various roles.
Experienced in route planning, safe transportation of fragile goods, and navigating adverse conditions efficiently.
Knowledgeable in FFL regulations, medical equipment handling, and safety protocols ensuring adherence to standards.
Led teams in marketing, recruitment, and customer service, driving performance and operational improvements.
Effective in verbal communication, customer inquiry handling, and providing clear instructions in diverse settings.
Educación
Idiomas
Resumen
Dedicated professional with a background spanning sales, healthcare, marketing, and transportation. Skilled in compliance, customer relations, and team leadership, committed to delivering impactful results.
Logros Clave
- Ensured compliance with FFL regulations while managing firearms transactions.
- Processed sales and maintained accurate records, supporting legal and operational standards.
- Delivered medical equipment safely to patients, ensuring proper handling and patient education.
- Led marketing strategies and team restructuring, significantly increasing sales performance.
- Provided compassionate behavioral health support, maintaining a safe environment for adolescents.
Experiencia
Loan Underwriter / Social Media Manager
Assisted customers at the firearms counter, ensuring compliance with all FFL regulations. Processed sales transactions and maintained accurate records. Applied knowledge of Form 4473 to support legal firearm transfers. Managed social media accounts to promote store offerings and engage customers. Provided excellent customer service and addressed inquiries promptly
Delivery Driver
Delivered auto parts and miscellaneous packages to customers on demand and via set routes. Ensured timely and accurate deliveries while following traffic laws and safety regulations. Used GPS navigation to optimize delivery routes and meet customer expectations. Maintained clear communication with dispatch and customers regarding delivery status
Driver/Technician Contractor
Delivered oxygen tanks, ventilators, and concentrators to patients' homes. Ensured safe handling and secure transport of medical equipment. Provided patient interaction and education on equipment use. Maintained delivery logs and adhered to healthcare safety standards
Behavioral Health Paraprofessional
Supported adolescents with behavioral health diagnoses and substance dependency. Assisted with daily routines and therapeutic activities. Maintained a safe and supportive environment for clients. Documented client progress and communicated with the care team
Operations Director of Human Resources/Marketing
Oversaw marketing division and implemented new marketing strategies. Studied demographics to target marketing territories effectively. Managed payroll and trained new employees. Educated marketing teams on product knowledge and maintained lead generation tools. Maintained records for prospective customers and managed autodialer technology
Direct Marketing Manager
Oversaw direct marketing representatives and managed recruiting and payroll. Trained new representatives to improve team performance. Restructured and managed a team, increasing monthly sales from $22K to over $600K. Developed and implemented strategies to boost lead generation and sales
Customer Care Specialist
Set quality leads for sales team and conducted job site checks. Performed customer satisfaction surveys to ensure high service standards. Maintained accurate records of customer interactions and feedback
Medical Assistant
Scheduled appointments, welcomed clients, and maintained patient files. Performed medical assisting duties in a fast-paced environment. Provided patient care and education under clinical supervision
Assistant Manager
Performed cashier duties efficiently in a fast-paced environment. Provided personable and effective customer service to all patrons. Supervised a team of three people per shift and managed daily operations