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Rudy
Customer Service Expert with 12+ years in call centers and contact centers
Video resume
Customer service Expert
I have been 12+ years in the Customer service industry, including staff positions like Quality Assurance, Trainer, and Supervisor
Contacto
Guatemala City, Guatemala, Guatemala
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceExpert
Delivered high-quality support and assistance in call center environments, ensuring customer satisfaction.
Quality AssuranceIntermediate
Monitored and evaluated calls to maintain service standards and improve team performance.
Training & DevelopmentIntermediate
Provided training to new staff and ongoing coaching to team members to enhance customer interaction skills.
Supervision & Team ManagementIntermediate
Managed contact center teams, overseeing daily operations and facilitating effective communication.
Resumen
Experienced customer service professional with over a decade of expertise in call centers and contact centers, skilled in quality assurance, training, and team supervision.
Logros Clave
- Accumulated over 12 years of experience in customer service, including roles as Quality Assurance, Trainer, and Supervisor
- Gained extensive experience working in call centers and contact centers across Guatemala
- Demonstrated ability to bring knowledge and expertise to customer service roles, positioning as a valuable team asset
Habilidades
Customer ServiceQuality AssuranceTraining & DevelopmentSupervision & Team Management
Publicado en CazVid - 3 jul 2025