Detail-oriented professional with a strong background in financial services and client support, skilled in documentation and data management.
Expert in creating user-friendly documentation that enhances client comprehension.
Skilled in managing and organizing data across various platforms and systems.
Proficient in delivering exceptional client service and maintaining strong client relationships.
Knowledgeable in KYC and regulatory compliance standards relevant to the financial services industry.
Pioneer Assurance
Drafted and maintained clear client-facing communications and policy documentation, ensuring accuracy and accessibility.. Managed high-volume information requests, developing structured FAQs and guidance notes to streamline responses.. Collaborated with cross-functional teams to identify knowledge gaps and develop updated reference materials.. Built strong client relationships through active listening and tailored communication — a key skill for soliciting stakeholder feedback on content.
Britam
Prepared detailed service and performance reports for management, maintaining organized, centralized records.. Assisted clients with documentation, policy renewals, and compliance requirements — honing precision in written materials.. Supported onboarding processes with clear written and verbal guidance, contributing to structured information delivery.. Responded to diverse client inquiries, developing content that addressed frequently asked questions accurately.
National Hospital Insurance Fund (SHA)
Assisted in member data documentation and verification, strengthening attention to detail in record management.. Coordinated service processes and provided clients with accurate, structured information — directly relevant to FAQ development.. Gained exposure to health financing policy frameworks, contributing to written summaries and process documentation.
BSc Actuarial Science
Kenya Certificate of Secondary Education
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Adept at preparing detailed performance reports to support management decision-making.
Britam Insurance
Processed and verified complex client documentation with high accuracy, adhering to KYC and regulatory compliance standards.. Entered and maintained client onboarding data across internal systems, ensuring records were complete and up to date.. Prepared regular performance and service delivery reports for management using Microsoft Excel and Word.. Managed confidential financial records with precision, maintaining audit-ready documentation at all times.. Identified and corrected data inconsistencies, improving overall data quality and reporting accuracy.
Independent Electoral and Boundaries Commission (IEBC)
Accurately recorded and verified voter registration data during the August 2022 General Election under strict time constraints.. Managed physical and electronic documentation of polling results, ensuring all entries were complete, accurate, and consistent.. Adhered to official electoral procedures and confidentiality guidelines throughout the data collection and recording process.. Collaborated with team members to resolve data-related discrepancies and ensure smooth polling station operations.
National Hospital Insurance Fund (NHIF / SHA)
Assisted in member data entry, documentation verification, and records management within a national health financing system.. Supported data processing for claims assessment and benefits administration, ensuring accuracy across large datasets.. Gained hands-on experience with database tools and administrative workflows in a regulated public sector environment.. Maintained organised filing systems for physical and digital records in compliance with organisational standards.
