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Rydell
Intaker Specialist at Legal Soft
Contacto
Competencias
Expert in engaging clients, resolving issues, and ensuring high satisfaction levels across various support roles.
Skilled in analyzing situations and implementing effective solutions in technical and customer service contexts.
Proficient in conveying complex information clearly and professionally to diverse audiences.
Capable of managing multiple tasks efficiently while maintaining attention to detail and accountability.
Educacion
Idiomas
Resumen
Dedicated professional with expertise in client intake, technical troubleshooting, and quality evaluation across diverse customer service roles. Adept at problem-solving, communication, and maintaining high standards of service.
Logros Clave
- Conducted comprehensive client intakes, verifying vehicle and warranty information to ensure case accuracy.
- Assisted customers efficiently in resolving issues, reducing downtime and improving satisfaction.
- Maintained high-quality standards in customer interactions through detailed evaluations and feedback.
Experiencia
Intaker Specialist
Conducting comprehensive client intakes by gathering, reviewing, and verifying vehicle information, warranty documentation, and repair histories.. Assessing initial case eligibility by analyzing client details against specific state lemon law statutes and criteria.. Managing and updating client records in the CRM system to ensure data accuracy, track case progress, and maintain compliance with legal protocols.. Coordinating closely with attorneys and case managers to ensure seamless case handoffs and efficient workflow from intake to litigation.. Providing clear, empathetic communication and exceptional customer service to guide clients through the initial phases of the legal process.
Tech Support for Toast
Troubleshooting and resolving hardware and software issues, ensuring minimal downtime for customers.. Assisting with system installations, configurations, and software updates.. Offering timely and effective support via phone, email, and chat to address customer inquiries and technical concerns.. Maintaining detailed records of support cases, ensuring accurate tracking and follow-up on open issues.. Collaborating with cross-functional teams to escalate complex issues and improve overall customer satisfaction.
Quality agent assistant for Disney+
Conducted quality evaluations of customer support interactions to ensure compliance with service standards and policies.. Provided structured feedback to agents and identified opportunities to enhance overall customer experience and performance.
Telephone Receptionist for a online pharmacy
Handled high volumes of inbounds calls, assisting customers with their pharmacy needs, including prescriptions refills, product inquiries, and order status updates.
Cold Caller agent
Conducted high volume of cold calls to identify potential property sellers and generate leads for the acquisition team.. Engaged property owners in meaningful conversations, effectively communicating the benefits of selling their properties to the investment company.