Rydell - Intaker Specialist at Legal Soft

Expert in engaging clients, resolving issues, and ensuring high satisfaction levels across various support roles.

Skilled in analyzing situations and implementing effective solutions in technical and customer service contexts.

Proficient in conveying complex information clearly and professionally to diverse audiences.

Capable of managing multiple tasks efficiently while maintaining attention to detail and accountability.

Conducting comprehensive client intakes by gathering, reviewing, and verifying vehicle information, warranty documentation, and repair histories.. Assessing initial case eligibility by analyzing client details against specific state lemon law statutes and criteria.. Managing and updating client records in the CRM system to ensure data accuracy, track case progress, and maintain compliance with legal protocols.. Coordinating closely with attorneys and case managers to ensure seamless case handoffs and efficient workflow from intake to litigation.. Providing clear, empathetic communication and exceptional customer service to guide clients through the initial phases of the legal process.

Troubleshooting and resolving hardware and software issues, ensuring minimal downtime for customers.. Assisting with system installations, configurations, and software updates.. Offering timely and effective support via phone, email, and chat to address customer inquiries and technical concerns.. Maintaining detailed records of support cases, ensuring accurate tracking and follow-up on open issues.. Collaborating with cross-functional teams to escalate complex issues and improve overall customer satisfaction.

Conducted quality evaluations of customer support interactions to ensure compliance with service standards and policies.. Provided structured feedback to agents and identified opportunities to enhance overall customer experience and performance.