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Faculty for Functional English
Contacto
Competencias
Expert in managing customer inquiries and resolving issues promptly.
Skilled in teaching and training individuals in English language proficiency.
Proficient in managing time effectively to meet deadlines in a fast-paced environment.
Knowledgeable in operating systems and basic IT skills relevant to customer support roles.
Educación
Idiomas
Resumen
Dedicated customer service professional with extensive experience in handling client inquiries and enhancing communication skills.
Logros Clave
- Successfully handled customer queries at HSBC, enhancing client satisfaction and operational efficiency.
- Trained and developed communication skills for students, leading to improved English proficiency.
- Streamlined customer support processes at Rik Technologies, reducing response time by 20%.
Experiencia
Faculty for Functional English
Sr. Customer Service Representative
Customer Support Executive
Process client's retail cards queries and accept payments Online. Activate New cards and Lost or Stolen Card
English communications Trainer
English Communication skills Teacher
Customer Support Executive
Process client's accounts receivable (payments). Credit Direct Deposit Account (ODA). Forward remittance advice via electronic methods or paper reports