Dedicated professional with extensive experience in customer service, administration, project coordination, and market research. Skilled in communication, data management, and operational support across diverse industries.
Provided exceptional customer communication and engagement across various roles including call centers and survey administration.
Handled scheduling, document management, and reporting tasks to support organizational operations.
Processed and maintained accurate customer and project data across multiple administrative and operational roles.
Coordinated site meetings, reporting, and program visits for municipal infrastructure projects.
DSV
Calling customers to confirm delivery details and capture on system., Booking of items on external booking., Ensure daily targets are completed within normal working hours., Maintain a minimum quality score of 95% monthly., Ensure that a minimum of 70% confirmation rate is reached., Ensure that...
DSV
Delivered exceptional customer service through direct communication with clients and team members., Updated details in company database by keying in customer contacts and delivery dates., Handled management of communication to executives by taking and making telephone calls, reviewing and...
Ipsos
Administered polite and effective customer service to encourage interview engagement., Followed interview protocol carefully to avoid influencing interviewee's perspective., Communicated confidently and clearly with people of diverse backgrounds., Recruited individuals for online surveys...
Municipal Infrastructure Support Agent (MISA)
National Certificate
Certificate
N4-N6 Certificate
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Effectively engaged customers, clients, and team members through active listening and clear articulation.
Attended site meetings, inspections, and divisional meetings., Ensured the preparation of presentations, meeting minutes and registers., Attended progress report meetings with internal executive., Ensured the preparation of daily, weekly, and monthly reports., Assisted with the compilation of...
Municipal Infrastructure Support Agent (MISA)
Managed Domestic Travel arrangements for the Provincial Programme., Ensured that Managers as well as 80 Technical Experts were deployed in different provinces., Received Professional Retainer invoices from the technical experts., Facilitated Subsistence and Travel claims and managed stationery.,...
Direct Channel Holdings
Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services., Maintained and recorded customer information in database., Handled inbound telephone calls from interested customers., Used scripted sales strategies to...
Zurich S.A. Insurance Company Ltd
Established risk classes and checked capacity., Maintained underwriting standards to underwrite and process new business., Renewals and endorsement cancel lapse and reissued policies., Provided assistance to credit control and claims department pertaining to underwriting queries., Provided...
Zurich Insurance Company
Established risk classes and checked capability., Maintained underwriting standards to underwrite and process new business, renewals and endorsements, as well as to cancel, lapse and reissue a policy., Provided assistance to credit control and claims department pertaining to underwriting queries.,...
