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Saddir
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Competencias
Demonstrated experience with Strong Organizational and administrative follow up abilities.
Demonstrated experience with Excellent communication skills.
Demonstrated experience with Effective problem-solving.
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Experiencia
Costumer service, Retention and Back
Provided bilingual customer support (English & Spanish), handling inquiries, complaints, and retention cases with a customer-focused approach., Performed back office and administrative tasks, including processing customer requests and updating internal systems., Utilized Advanced Excel to organize, track, and analyze customer data, reports, and operational metrics., Collaborated with cross-functional teams to optimize back office processes and improve workflow efficiency.
Back office assistant|Virtual assistant
Provided remote back office and administrative support to international clients in the insurance industry., Used Advanced Excel for data entry, reporting, tracking policies, client information, and operational tasks., Handled client communications via email, ensuring timely responses and high-quality customer service., Supported daily operations by coordinating tasks, maintaining accurate records, and improving administrative efficiency.