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Sagar
Store Supervisor at Progressive Automobiles Pvt. Ltd.
Contacto
Competencias
Expertise in overseeing end-to-end store and warehouse operations, optimizing workflows and logistics.
Proven ability to maintain high SLA compliance and achieve excellent customer satisfaction scores.
Skilled in stock reconciliation, cycle counting, and ensuring data integrity in digital and physical assets.
Experience in managing digital content and ensuring adherence to safety and data protocols.
Educacion
Idiomas
Resumen
Dedicated store supervisor and customer service expert with extensive experience in logistics, inventory accuracy, and client satisfaction. Proven track record of optimizing workflows, maintaining high compliance, and delivering exceptional service quality.
Logros Clave
- Streamlined warehouse operations, improving stock replenishment cycles and logistics tracking efficiency.
- Maintained a high SLA compliance rate of 96% in customer support roles, ensuring top-tier service delivery.
- Achieved a 94% customer satisfaction score and 88% first-contact resolution in logistics workflows.
- Ensured data accuracy and compliance in digital asset management, supporting international site safety policies.
- Conducted detailed inventory audits, ensuring fiscal accuracy across multiple warehouses.
Experiencia
Store Supervisor
Regulated end-to-end operations for the automotive spare parts store, orchestrating daily warehouse workflows, stock replenishment cycles, and logistics tracking systems (MS Excel/ERP).. Reconciled physical stock counts for a complex portfolio of 4,000+ SKUs, reducing inventory variances by 14% through systematic ledger matching and strict shrinkage control.. Synchronized material dispatch schedules with workshop floor technicians and technical leads to streamline component allocation and eliminate machine downtime.. Formulated precise min-max inventory thresholds for highly requested automotive parts by evaluating structural stock levels and material consumption rates.
Customer Care Associate
Maintained a 96% SLA compliance rating across the North America Chat Process, managing 40+ concurrent technical customer interactions daily.. Utilized enterprise CRM platforms (such as Zendesk/Salesforce) for precise data entry, logistical issue logging, and cross-functional visibility tracking.
Senior Representative Operations
Executed cross-channel inbound logistics workflows, sustaining top-tier performance with an average 94% customer satisfaction (CSAT) score and an 88% first-contact resolution (FCR) rate utilizing enterprise CRM software.. Cataloged systemic platform errors and product provisioning data to bridge distribution process limitations for domestic delivery networks.
Backend Content Moderator (L2 Associate)
Administered data-compliance protocols and international site-safety policy requirements on digital assets under strict throughput and data-accuracy standards.. Isolated and reported non-compliant media patterns to quality assurance teams, contributing to predictive algorithm updates.
Customer Service Representative
Tracked backend process routing protocols for international blended workflows, ensuring accurate log updates for global order troubleshooting.
Stock Auditor
Conducted physical cycle counts, space mapping, and asset validations across multiple industrial distribution warehouses to ensure fiscal accuracy.. Compiled analytical audit findings and physical verification reports for management to evaluate system losses and ledger alignment.