Dedicated bilingual professional with extensive experience in customer service, technical support, and real-time interpretation across diverse industries, including health, finance, and retail.
Fluent in English and Spanish, facilitating effective bilingual communication in diverse settings.
Delivered high CSAT and QA scores, managing customer interactions across multiple platforms.
Proficient with CRMs like Salesforce, Amazon CRM, Wix, and VoIP systems such as Five9 and Genesys.
Skilled in managing difficult customers and resolving issues effectively to ensure satisfaction.
LANGUAGE LINE SOLUTIONS (TELEPERFORMANCE)
Handled up to 70 business, medical, financial, and social service calls per day, providing accurate real-time interpretation via phone and video in high-demand environments.
GENPACT
Supported CDK dealership employees by handling up to 25 daily support calls and 10 emails, resolving software-related issues and managing escalations efficiently.
ALLIED GLOBAL
Handled dual calls efficiently for various charities.
AA
BA
Sworn Translator National Test
BA
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Demonstrated reliability, self-motivation, and organization in remote support and support roles.
