Sakinatu - Executive Virtual Assistant / Data & Operations Specialist

Demonstrated experience with Data Entry & Processing.

Demonstrated experience with Data Verification.

Demonstrated experience with Quality Control.

Demonstrated experience with Data Accuracy & Integrity.

Demonstrated experience with Data Cleaning.

Entered, updated, verified, and maintained CRM, client, project, and operational records with 99%+ accuracy, identifying missing or inconsistent information before it affects reporting or follow-up.. Prepared spreadsheets, dashboards, action logs, meeting notes, research briefs, and client-ready reports, keeping records complete and easy to retrieve.. Standardized onboarding records, SOPs, and ClickUp workflows, reducing task turnaround time by 80%.. Managed multi-time-zone schedules and follow-up records with 99% calendar accuracy across remote workstreams.

Processed and documented 50-80 customer inquiries daily across email, live chat, and CRM systems while maintaining 98% ticket accuracy.. Updated customer, product, order, and account records; resolved 90% of inquiries on first contact and reduced escalations by 25%.. Met a 95% first-response SLA and 95% on-time resolution rate, with average live-chat response time under 10 minutes.. Maintained accurate scheduling, attendance, confirmation, and follow-up records for remote sessions and workshops.

Complete high-volume data entry and documentation projects with 99%+ accuracy across multiple client assignments.. Create and update spreadsheets, invoices, reports, customer records, and digital files for billing, follow-up, and daily operations.. Review source data for completeness, correct discrepancies, and organize files using consistent naming and folder structures.

Coordinated communications and scheduling for management and clients across multiple time zones, maintaining 99% calendar and communication accuracy with zero missed deadlines.. Owned CRM and client records, maintaining 99% data accuracy to keep project and account information audit-ready.. Redesigned administrative workflows, cutting task turnaround time by 30% and speeding up internal response times across teams.. Acted as the coordination point between clients and internal teams, tracking outstanding actions and pushing issues to resolution quickly.. Produced meeting summaries, client documentation, and operational reports used directly for decision-making and follow-up.. Ran day-to-day operations remotely across time zones while consistently hitting deadlines and service targets.

Managed 50–80 client inquiries daily by email and live chat, hitting a 95% first-response SLA and 98% satisfaction rate.. Resolved 90% of order, account, and product issues on first contact, cutting escalations by 25%.. Tracked client needs and flagged upsell opportunities, contributing to a 15% lift in account revenue.. Maintained 98% ticket accuracy and a 95% on-time resolution rate while managing a high volume of concurrent cases.