Salonie - Data Analyst with 4 years experience in financial services

Performed data cleaning, analysis, and reporting to derive actionable insights for business decisions.

Designed and optimized queries to extract data from large databases for analysis and reporting.

Utilized Python for data processing, analysis, and building machine learning models.

Created dashboards and reports with tools like Tableau to communicate findings effectively.

Provided customer service and support to clients in a remote environment., Handled customer inquiries, orders, and account concerns., Maintained accurate documentation and updated client records., Managed workflow independently and met hourly and call-based targets.

Managed office operations, schedules, and administrative files., Handled email communication, appointment setting, and customer inquiries., Provided support to management and maintained organized records.

Supported customers with billing concerns, account updates, and technical issues., De-escalated customer situations and resolved problems efficiently., Consistently met customer satisfaction and performance goals.

Planned travel itineraries, processed bookings, and handled client communication., Managed an internet café and provided general customer support., Maintained business records and handled daily operations.