Samkelisiwe - Customer Service Representative at JAM Clothing

Durban, KwaZulu-Natal, South Africaen

Resolved customer complaints with empathy, ensuring high satisfaction levels.

Processed orders, refunds, and returns accurately, reducing processing errors.

Publicado en CazVid

Resumen

Dedicated customer service representative with excellent communication, problem-solving, and decision-making skills. Experienced in handling diverse customer needs and ensuring satisfaction at JAM Clothing.

Logros Clave

Escalated complex issues effectively, improving resolution times and customer experience.

Habilidades

CommunicationAdvanced

Skilled in effectively conveying information and understanding customer needs.

Problem-solvingAdvanced

Able to analyze issues quickly and develop practical solutions in a fast-paced environment.

Decision-MakingIntermediate

Makes informed decisions to improve customer satisfaction and operational efficiency.

LeadershipBeginner

Supports team initiatives and demonstrates potential for managerial roles.

Idiomas

IsizuluEnglish

Experiencia

Customer service representative

JAM Clothing

Addressed complaints and technical issues with a calm, empathetic approach, escalating complex cases to supervisors when needed.. Processed orders, refunds, returns, and account updates accurately while maintaining data confidentiality.. Logged all interactions in CRM systems and maintained detailed records for follow-up and reporting.. Explained products, services, and company policies clearly to ensure customer understanding.. Collaborated with sales and technical teams to resolve issues and improve customer satisfaction.