Samuel - Customer Service & Travel Advisor with 5+ years of communication expertise

Medellín, Antioquia, Colombiaen

Processed documentation and managed cash flow at Latam Airlines, ensuring efficiency and accuracy.

Handled customer calls and emails, resolving incidents with empathic and calm communication.

Publicado en CazVid

Resumen

Experienced in handling customer queries, managing documentation, and supporting operational improvements in the airline and tech sectors. Adept at problem-solving and maintaining professionalism under pressure.

Logros Clave

Presented ideas to improve operational performance and efficiency in travel support services.

Habilidades

Customer ServiceAdvanced

Provided proactive support and resolved customer issues via calls and emails, ensuring satisfaction.

Communication SkillsAdvanced

Effectively communicated ideas, managed user complaints, and sustained teamwork in fast-paced environments.

Data Entry & DocumentationIntermediate

Accurately processed documentation and managed incident reports for airline and tech support operations.

Cash ManagementIntermediate

Handled large cash transactions and financial data processing in a travel advisory setting.

Idiomas

English(Advanced)

Experiencia

BILIGUAL TRAVEL ADVISOR

Latam Airlines (Almacontact SA)

Nov 2021 - Oct 2022

Documentation processing and data entry into databases., Rigorous cash management of large amounts of money., Presentation of ideas to improve performance and efficiency., Management of customer calls and emails., Organization of the working day according to the daily volume of work., Processing of...