Sandra - Customer Service & Administrative Professional with 10+ years of diverse experience

Provided bilingual support, troubleshooting, and client assistance in both English and Spanish across various roles.

Performed transaction posting, balancing, and account verification at Nissan Canada using mainframe and SAP systems.

Managed employee retention strategies, job descriptions, and payroll processing at staffing agency.

Organized events, created news content, and conducted workshops and community outreach at City Hall.

Utilize Shaw, Lemans, and AFS mainframe systems for identification of customer checks and for researching account problems., Post a variety of monetary and non-monetary transactions to customer accounts by the established deadline., Balance and reconcile daily balancing to ensure accuracy and completeness., Secure necessary documents, reviews and monitors accounts for proper documentation and appropriate authority levels to ensure proper processing., Investigate and resolve various account discrepancies such as missing or incorrect posting of customer checks., Process complex entries such as multi-day transactions for correction of customer accounts., Work various exception reports to update or correct customer accounts., Reconcile outstanding items appearing on a weekly balance and control report and utilizes SAP for investigation., Communicate with internal departments and external parties such as banks, lockbox providers, Nissan dealers and customers to process exception items, and accounts payable function for dealers, customers and external vendors., Provide process improvements and assist with interim and year-end financial statement audit., Involve in special projects and user acceptance testing., Other duties and responsibilities as assigned.

Generate strategies to retain employees., Help employees to improve current job performance and reach career goals., Require time sheets from the clients., Prescreen people and choose the correct candidate., Update the information of the open positions in the different platforms., Prepare payroll for the companies., Collect time sheet from the clients., Prepare companies invoices for accounting department., Process customer payments, prepare bank deposits and post to accounting system., Review the annual increases and do the feedback to companies and employees., Create job descriptions and improve the HR process., Respond to client’s emails and requests for information or workers., Other duties and responsibilities as assigned.