Dedicated professional with over 7 years in customer service, operations, and management roles across diverse industries. Skilled in team leadership, active listening, and problem-solving, with a strong focus on compliance and client satisfaction.
Proven ability to deliver exceptional customer experiences and manage client relationships effectively.
Skilled in overseeing daily operations, staff management, and ensuring compliance with standards.
Strong active listening skills facilitating clear communication and problem resolution.
Capable of diagnosing and resolving common IT issues to support operational needs.
Teleperformance
overseeing daily operations. managing staff. ensuring compliance. interpreting privacy norms. providing exceptional customer service
Heineken de Mexico
Language Line Solutions
Associate Degree
Partial Bachelor’s Degree
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