Santiago - Freight Broker and Customer Service Specialist with 3+ years of experience in logistics and BPO sectors

Expertise in load coordination, route optimization, and freight rate negotiation to maximize profitability.

Skilled in managing inbound/outbound calls, resolving issues, and enhancing customer satisfaction.

Proficient in using CRM and TMS platforms for accurate data management and operational efficiency.

Strong interpersonal skills to negotiate rates, resolve conflicts, and facilitate seamless communication.

Coordinated loads and optimized routes, reducing costs and delivery times., Negotiated freight rates with carriers and clients to maximize profitability., Managed TMS systems for accurate shipment tracking and documentation., Resolved incidents proactively and adapted to unforeseen challenges.

Handled incoming calls, providing accurate information on products and promotions., Recorded and updated customer data in CRM systems., Escalated technical issues to specialized departments., Applied cross-selling and upselling strategies to increase revenue.

Managed inbound and outbound calls following service protocols., Documented customer interactions in CRM systems for follow-up., Participated in training programs to improve performance., Supported cross-selling and upselling initiatives.

Managed customer calls and emails, ensuring timely resolution., Developed FAQ databases and self-help resources., Implemented service strategies to improve customer satisfaction., Collaborated with teams to enhance service quality and efficiency.