Santiago - Customer Support & Sales professional with 10+ years in telecom, legal, and healthcare

Handled inbound customer inquiries and support in telecom industry.

Engaged in upselling and promoting memberships during customer interactions.

Managed client projects, analyzed needs, and developed tailored solutions.

Worked closely with legal professionals to manage cases and client support.

Working for telecom companies as an inbound sales and customer service representative, offering complete support while upselling or promoting new memberships.

As a project manager, my duties included analyzing each client's areas of need for help and offering the solution that best suited their requirements. from developing apps, websites, digital marketing initiatives, or advertisements.

Cold calling, working closely with attorneys and plaintiffs, and managing cases to ensure that members receive the legal and medical support they require depending on each case's unique circumstances.

For a duration of over two years, I was working directly with authorized benefit managers as a Medicare Advocate, assisting members with enrollment coverage and ensuring they have the best plan to meet all of their medical needs.