Santiago - Customer Service Specialist at Foundever ®

Expert in addressing customer needs with personalized solutions to enhance satisfaction and loyalty.

Skilled in identifying customer needs and promoting products to meet client preferences and increase sales.

Proficient in managing schedules, communications, and reporting to support executive operations.

Highly proficient in Microsoft Office, Google Workspaces, and productivity tools for efficient task management.

Provide personalized assistance to users of a major payment platform, resolving inquiries related to federal regulations, account management, and financial guidance., Troubleshoot technical and operational issues, ensuring proper platform functionality and customer satisfaction., Deliver accurate information while maintaining compliance with internal policies and regulatory requirements., Manage high-volume interactions (+30) with professionalism and efficiency.

Promoted and sold wireless services and digital devices (phones, laptops, tablets, smartwatches) for a leading telecommunications company., Identified customer needs to provide personalized product recommendations and competitive quotes., Achieved sales targets through effective communication, negotiation, and needs-based selling strategies., Built strong rapport with potential clients to drive engagement and conversions.

Supported administrative operations by scheduling appointments, managing communications, and handling inquiries for the CEO., Represented the CEO in contractor meetings, preparing reports and overseeing data collection for contract analysis., Developed logistics and construction-related strategies to improve workflow and resolve operational issues., Provided occasional assistance in tax-related tasks and payroll settlements.