A 21-year-old customer support professional with experience in customer service and remote technical support, based in Bogotá, Colombia. Eager to assist customers effectively.
Provided customer support, focusing on resolving issues and ensuring customer satisfaction.
Handled remote technical problems with active assistance and troubleshooting skills.
Effectively communicated with customers and team members in a support setting.
Demonstrates willingness to help and active participation in resolving issues.
Lean Solutions Group
Orchestrated daily tracking and tracing operations for U.S.-based carriers, ensuring real-time visibility and prompt client communications., Proactively engaged with drivers and dispatchers to track progress and swiftly address service interruptions., Utilized Transportation Management System (TMS) platforms, including Bazooka and McLeod TMS, alongside internal tools to oversee freight statuses and manage delivery milestones., Fostered collaboration with internal teams and account managers to troubleshoot issues and enhance customer satisfaction., Cultivated robust relationships with carriers to secure dependable service and streamline logistical processes., Vigilantly maintained compliance with transportation regulations and upheld performance standards during peak volume periods., Employed tracking software such as MacroPoint to facilitate efficient and accurate shipment monitoring.
Asurion
Coordinated customer appointments for mobile device repairs, ensuring efficient service delivery and adherence to schedule., Provided exceptional customer support, maintaining a high level of service quality and customer satisfaction., Identified and capitalized on upselling opportunities for insurance products, enhancing customer value and service experience., Drove sales growth by offering needs-based product recommendations, demonstrating a strong understanding of customer requirements., Maintained accurate customer interaction records using CRM systems, ensuring reliable data for future reference and service improvement.
COMPETENCY-BASED TECHNICIAN AS A COMMERCIAL ASSISTANT
BILINGUAL BACHELOR'S DEGREE
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Concentrix
Provided customer support for healthcare service programs, ensuring inquiries were resolved promptly and effectively., Managed high call volumes, maintaining composure and efficiency in a fast-paced environment., Demonstrated strong multitasking abilities by handling multiple customer needs simultaneously while sustaining high-quality service., Contributed to client satisfaction by delivering consistent and courteous service, addressing concerns with empathy and professionalism.
Teleperformance
Provided comprehensive support to airline passengers for flight bookings, ensuring a seamless travel planning experience., Efficiently managed changes and cancellations, demonstrating flexibility and problem-solving skills., Processed baggage claims with attention to detail and a commitment to passenger satisfaction., Skillfully handled escalated customer complaints, maintaining professionalism and working towards timely resolutions., Contributed to enhancing customer loyalty through dedicated service and effective complaint resolution.
