Santiago - Customer Service Specialist with bilingual communication and support expertise

Developed bilingual communication skills in customer service and clinical psychology contexts.

Managed multiple responsibilities including client support, workshops, and clinical documentation.

Utilized strong communication skills in customer interactions and psychological therapy sessions.

Provided assistance and support to clients across inbound and outbound contact channels.

Assisted clients in English at a C1 level via chat, email outbound and inbound calls., Handled inquiries, complaints, and customer support cases., Developed bilingual communication skills in customer service environments.

Conducted psychological therapy sessions in person and via telepsychology., Delivered mental health promotion and prevention workshops.

Conducted individual psychotherapeutic processes., Prepared clinical records and attention reports., Designed and implemented intervention plans tailored to clients’ needs.

Planned and delivered workshops on personal, interpersonal, and academic skills., Provided support in enrollment processes, job placement, academic retention, and student counseling., Drafted management and session reports.