Experienced sales professional with over 3 years in closing deals and campaign management within the telecom industry.
Experienced in directly closing sales deals and managing client relationships.
Skilled in maintaining customer loyalty through engagement and service.
Involved in the development and supervision of sales campaigns.
Acted as a subject matter expert in the sales process within campaigns.
Equal Justice Law Group
Managed compliance documentation for immigration cases aligned with federal regulations, resolving discrepancies and maintaining data consistency, increasing accuracy in regulated processes by 25% – transferable to ensuring HIPAA compliance in medical billing., Coordinated workflows among stakeholders to ensure timely submissions, creating process templates that optimized operational efficiency by 20% – similar to streamlining claims processing and patient billing cycles., Produced written materials summarizing regulatory steps, improving internal communication and reducing errors in reports by 15% – akin to generating accurate billing statements and appeals for insurance claims.
Benefit Flow
Managed B2B prospecting campaigns, ensuring compliance with privacy standards, increasing lead conversion by 20% – relevant to verifying insurance eligibility and maintaining patient data privacy in medical billing., Built structured pipelines in HubSpot and Apollo.io to track customer data, collaborating with teams to align accuracy in reports, improving sales follow-up efficiency by 25% – comparable to using EHR systems for tracking patient accounts and claims status.
Full Potential Solutions
Led training programs for 250 operational agents, improving policy compliance and documentation, increasing adherence to quality standards by 30% – transferable to training staff on medical coding and billing procedures., Developed training playbooks with consistent terminology, standardizing processes that elevated effectiveness in regulated teams by 20% – similar to creating standardized protocols for claims submission and denial management.
High School Diploma
International Business Administration
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Quantum
Directed performance-based initiatives, maintaining accurate records of metrics and costs, increasing efficiency in compliance audits by 30% – applicable to auditing medical claims for accuracy and compliance with payer requirements., Developed dashboards in Power BI and Excel to track KPIs, ensuring quota compliance and optimizing relationships with international clients, raising lead retention by 20% – relevant to analyzing billing KPIs and improving payer relations in healthcare., Coordinated global teams to align content with legal standards, providing market insights that expanded opportunities by 15% – transferable to coordinating with providers and insurers for efficient claims resolution.
Sutherland
Supervised teams in regulated environments, monitoring quality and performance, increasing customer satisfaction by 15% – akin to overseeing billing teams to ensure timely and accurate claims processing., Improved documentation and follow-up accuracy, optimizing strategies that raised retention in consumer markets by 10% – comparable to enhancing patient retention through effective billing and follow-up on outstanding claims.
