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Santiago
Sales & Customer Service Professional with 10+ years of diverse experience
Contacto
Competencias
Designed and implemented sales strategies, managed lead pipelines, and exceeded targets across multiple sales roles.
Handled inbound customer inquiries, resolved complaints, and maintained client relationships in hospitality and real estate.
Maintained and utilized CRM systems for managing customer data, lead tracking, and sales processes.
Engaged with customers and clients via phone, Zoom presentations, and in person to facilitate sales and service delivery.
Enhanced delivery efficiency by optimizing routes and managing time effectively as a delivery partner.
Educacion
Resumen
Dedicated professional with over a decade of proven success in sales, customer relations, and order delivery across diverse industries including hospitality, real estate, and technology.
Logros Clave
- Managed inbound calls and sales at Porch Group, increasing conversion rates and maintaining CRM records.
- Surpassed sales targets at SpectrumVoIP by conducting high-volume cold calls and managing pipelines in Salesforce/HubSpot.
- Consistently exceeded monthly sales goals in various roles, including at Latitude21 and RCI.
Experiencia
Delivery Partner
Delivered customer orders efficiently while maintaining high service standards., Optimized routes and time management to improve delivery speed and satisfaction.
Inside Sales Agent
Managed inbound calls selling internet packages (Comcast, AT&T, Spectrum, Xfinity, Verizon), home warranties, and surge protection., Educated clients on warranty coverage and product benefits, increasing conversion rates., Maintained CRM records and ensured seamless customer transitions.
Sales Development Representative
Conducted high-volume cold calls to identify and qualify leads., Managed pipeline in Salesforce/HubSpot, collaborating with Account Executives for smooth lead handoffs., Surpassed sales targets, contributing to revenue growth.
Sales Representative
Met and exceeded lead generation and appointment-setting goals., Built rapport with potential clients, overcoming objections through active listening., Leveraged CRM data to refine strategies and improve lead conversion rates.
Real Estate Advisor
Engaged with pre-qualified leads, converting interest into potential sales opportunities., Maintained relationships with clients, facilitating smooth handoffs to agents., Assisted in scheduling property viewings and following up to maintain engagement.
Call Center Representative
Sold vacation memberships and timeshares for hotels such as Vidanta, Sunset, and Krystal Resorts via Zoom presentations., Handled customer service calls, processed payments, and transferred calls to reservation departments., Contributed to monthly sales goals, consistently exceeding targets.
Concierge Telephone
Handled inbound calls for room service, maintenance, housekeeping, and special requests., Coordinated with multiple departments to ensure seamless guest experiences., Resolved complaints efficiently, maintaining high customer satisfaction.
Hotel Reservation Specialist
Managed reservations for Palace Elite and Legendary resorts (Palace Cancun, Sunset Palace, Moon Palace, Hard Rock Punta Cana)., Sold upgrades, flights, and special occasion packages (romantic dinners, birthday packages)., Provided personalized service and accurate booking information, enhancing...