Dedicated professional with over 10 years in logistics coordination, customer service, and technical support. Skilled in problem-solving, team collaboration, and process improvement, ensuring high satisfaction and efficient operations.
Handled shipment tracking, load execution, and issue resolution across domestic and international shipments.
Provided technical and customer service support for logistics, tech devices, and online purchases, ensuring satisfaction.
Resolved security, automation, and device setup issues, supporting users across multiple regions.
Maintained effective communication with clients, drivers, and internal teams, and trained new staff for team development.
Nexus Auto Transport
Handled inbound and outbound calls from customers and leads., Provided accurate pricing and shipment information for vehicle orders., Collected necessary details and booked orders efficiently in the CRM., Ensured smooth operations and high customer satisfaction through timely follow-ups.
Borges Logistics
Oversaw successful execution of each load, ensuring timely and accurate deliveries., Maintained seamless communication between brokers and drivers to streamline operations., Resolved delivery issues efficiently to minimize delays and disruptions., Coordinated multiple drivers’ schedules and needs...
Lean Solutions Group (Armstrong Transport Group)
Tracked ground shipments across the U.S., with occasional shipments to Canada and the Mexican border., Collected and organized necessary shipment paperwork., Resolved issues related to cargo movement efficiently., Trained new team members on logistics processes and SOPs.
International Marketing and Logistics Management
High School Diploma
Descubre otros profesionales con experiencia similar
Addressed delivery delays, cargo issues, and system errors to ensure smooth operations and client satisfaction.
Vinali Group (Farah & Farah)
Assisted potential clients by evaluating and categorizing cases, then routed them to the appropriate legal team., Collected and organized client and case documentation via phone and email, ensuring accuracy and completeness., Reviewed cases to ensure alignment with firm expertise and priorities.,...
Veho Inc.
Be the first point of contact for driver issues and internal team needs., Solve complex problems with a focus on detail to serve both driver partners and internal operations teams., Respond to email, review background checks, adjust payments and handle internal request tasks., Work with Veho...
Teleperformance (Vivint SmartHome and Walmar[link hidden])
Resolved security and automation system issues for users across the U.S., Canada, and Alaska., Assisted with installation and setup of new devices, ensuring smooth system integration., Provided floor support and trained new hires to improve team performance.
24-7 InTouch (Walmar[link hidden])
Assisted U.S. customers with online purchases of products and subscriptions., Managed product returns and replacements to ensure customer satisfaction.
Foundever (PayPal)
Assisted North American customers with bank transfers and tax-related inquiries., Handled inbound calls and direct chats, providing prompt support., Resolved customer issues efficiently, ensuring accuracy and satisfaction.
