Dedicated professional with over 10 years of experience in customer relations, team leadership, and business growth strategies. Skilled in managing high-volume operations, mentoring teams, and fostering long-term client partnerships to drive organizational success.
Skilled in building strong client relationships, ensuring high satisfaction and retention across various customer service roles.
Experienced in mentoring and developing team members into reliable, high-performing leaders with clear KPIs.
Proficient in verbal and written communication, effectively managing diverse stakeholder interactions.
Adept at identifying opportunities, prospecting, and strategic outreach to drive business growth.
Freelance
Job specific duties, anywhere from sales to back office.
The Office Gurus
Develop agents to become employable, reliable, then Team Leads or better.. Understanding the product, KPIs with the result of ensuring account productivity.
The Office Gurus
Call B2B Setting Up Appointments for the VP of TOG. Time Management
Teleperformance
Customer Service related details.
Martrada
Managed high-volume inbound and outbound communication through phone, email, chat, and Zoom while maintaining strong customer satisfaction and professional client relationships.. Improved operational efficiency by organizing CRM systems, supporting workflow automations, implementing structured follow-up processes, and optimizing communication pipelines.. Assisted with CRM migrations, data organization, onboarding workflows, scheduling coordination, reporting, and operational support for law firms, sales organizations, and service-based businesses.. Utilized AI and automation tools such as ChatGPT, Claude, and n8n to streamline repetitive tasks, improve response efficiency, assist with documentation, and support workflow optimization initiatives.. Coordinated appointments, managed calendars, tracked KPIs, and maintained accurate operational records using tools such as Salesforce, Clio, Google Workspace, Excel, Trello, Calendly, and other web-based systems.. Conducted lead generation, collections follow-ups, and client relationship management while maintaining strong communication, organization, and professionalism under pressure.
Business Administration
High school Diploma
Hi my name is Santiago Martinez. I am from El Salvador. I am applying to the Salesforce admin position. I have been in the call center industry for the last 10 years plus. I have been fortunate enough to work with Salesforce for a majority of that time and I already know how to operate it in the back end as well. If you do choose me I know that I will become an asset for
Hi, my name is Santiagoand I've been in the call center industry for the last 10 years plus and during this time I've been able to work as a customer service rep as well as sales I've done inbound outbound, cold sales, warm sales as well as I've been in management as a team lead supervisor and I've been in VA for the last four years.
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Capable of managing and optimizing high-volume communication channels and workflows.
Development of Business
Identified and pursued new business opportunities through outbound prospecting, relationship building, and strategic outreach initiatives that contributed to company growth and long-term client acquisition.. Developed and implemented strategic sales and business development plans focused on achieving performance targets, increasing revenue opportunities, and supporting overall operational growth.. Built and maintained strong professional relationships with clients, decision-makers, and business partners, helping establish long-term partnerships and improve client retention.. Conducted market research and collaborated with sales and marketing teams to develop targeted campaigns, customized solutions, and outreach strategies based on client needs and market trends.. Managed sales pipelines, tracked lead progress, coordinated follow-ups, negotiated opportunities, and presented proposals to leadership to support business expansion and revenue generation.. Supported high-level business development initiatives by combining communication, operational organization, and problem-solving skills to drive consistent growth in fast-paced environments.
