Dedicated professional experienced in customer service, sales, and healthcare collections. Skilled in client communication, appointment management, and payment facilitation, with a strong focus on client satisfaction and operational efficiency.
Skilled in managing customer interactions, resolving issues, and enhancing client satisfaction across diverse sectors.
Effective communicator with a strong ability to build rapport and understand customer needs in healthcare and telecom.
Proven ability to increase sales by identifying customer needs and offering suitable products and services.
Proficient in CRM software, Microsoft Excel, Adobe Creative Suite, and audio editing tools.
Teleperformance (AT&T USA)
Scheduled, rescheduled, and canceled appointments for eye exams, managing related documentation., Provided information on glasses, contact lenses, and materials, while navigating healthcare and insurance-related queries.
Optical BPO (Stanton Optical USA)
Provided billing and technical support for fixed-line and mobile services, home internet, and TV packages., Developed empathy and honed cross-selling techniques, boosting sales and customer satisfaction.
Blackstone Medical Services
Contacted patients with personalized medical exam information and facilitated payments, gaining significant experience in insurance and U.S. healthcare economy.
High School Diploma
Degree in Publicity
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