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Santiago
Medical Interpreter at Martti / Independent Platforms
Contacto
Competencias
Skilled in facilitating clear, accurate communication between healthcare providers and Spanish-speaking patients.
Experienced in managing client inquiries, scheduling, and resolving issues efficiently.
Proficient in using EMR/EHR systems and handling confidential medical data with compliance.
Effective in managing remote interactions and coordinating between multiple stakeholders.
Educación
Idiomas
Resumen
Dedicated interpreter and customer service expert with extensive experience in healthcare communication, appointment coordination, and data handling. Proven ability to manage high-volume interactions with confidentiality and precision.
Logros Clave
- Facilitated accurate communication for diverse healthcare interactions, ensuring patient understanding and compliance.
- Managed high-volume calls (200-350 minutes daily), maintaining efficiency and confidentiality under pressure.
- Handled sensitive medical information with strict adherence to HIPAA and confidentiality standards.
Experiencia
Medical Interpreter
Facilitate communication between healthcare providers and Spanish-speaking patients. Manage high-volume calls (200–350 minutes daily) with accuracy and efficiency. Handle confidential medical information following HIPAA guidelines. Coordinate communication in fast-paced, remote environments
Customer Service & Coordination Specialist
Scheduled appointments and coordinated services between clients and teams. Managed inbound and outbound communication. Resolved client issues efficiently, improving response time. Maintained organized records and follow-ups
Manager
Managed daily operations, customer service, and order fulfillment. Coordinated logistics and client communication. Handled high-volume inquiries and problem resolution. Maintained records and tracked transactions