Santiago - Customer Service and Appointment Setter with 25+ years of experience

Provided professional, empathetic service to borrowers and clients, resolving inquiries and negotiating terms.

Generated high-quality leads through research and outreach strategies for real estate and financial services.

Scheduled and coordinated appointments to optimize team resources and client engagement.

Effectively communicated with clients to build rapport, address inquiries, and negotiate payment arrangements.

Kept current with market trends, property values, and industry insights in real estate and finance.

Utilize advanced research methods and industry insights to identify high-value leads within the $800,000 USD to $10 million USD price range., Implement targeted outreach strategies to engage potential sellers and qualify their interest and eligibility., Efficiently schedule appointments for firm with qualified leads optimizing the use of their time and resources., Coordinate closely with the team to ensure seamless communication and timely follow-up after appointments., Stay abreast of real estate market trends, property values, and competitive landscape., Clearly communicate the unique selling points and advantages of this top 25 ranked real estate firm, addressing client inquiries and building rapport to facilitate successful lead conversion.

Communicate with borrowers in a professional and empathetic manner to understand their financial situations and discuss repayment options., Negotiate payment plans and settlements with borrowers, taking into account their financial capabilities and the company's collection objectives., Maintain accurate and detailed records of communication with borrowers, documenting payment arrangements, discussions, and any agreed-upon resolutions.