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Sara

Customer Service Specialist with multilingual skills and diverse experience

Contacto

Mixco, Guatemala, Guatemala
Disponible en CazVid
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Competencias

LanguagesExpert

Fluent in Spanish, English, and French, with experience in translation and interpretation.

Customer ServiceAdvanced

Excellent listening, communication, and multitasking skills to handle client concerns and foster customer satisfaction.

Communication SkillsAdvanced

Strong ability to effectively communicate complex information in multilingual contexts.

Operational TasksIntermediate

Experience in inspecting products, maintaining equipment, and processing transactions efficiently.

Teamwork and CollaborationIntermediate

Proven ability to work professionally with others in various roles and environments.

Educación

Customer Service Certification
The Centers/El Barrio
Completed 2013
High School Diploma
Lincoln West High School
Completed 2011

Idiomas

SpanishBilingual
EnglishBilingual
FrenchA1

Resumen

Experienced in translation, interpretation, and front-line customer support with a focus on quality, communication, and client satisfaction.

Logros Clave

  • Provided accurate translation and simultaneous interpretation in English and Spanish across various settings.
  • Maintained high-quality standards through consistent inspection and machinery handling in a manufacturing environment.
  • Handled customer concerns, technical support, and sales processes, ensuring customer satisfaction and closing deals.

Experiencia

Interpreter Translator English/ Spanish

Cleveland, Ohio
01/2011 - 01/2013

Give an accurate translation from English into Spanish and vice versa., Provide translation services for any documents, research or administration., Provide simultaneous translation of oral and written information from English to Spanish and Spanish to English, as needed.

Production Worker

Dunkin Donuts Factory
06/2012 - 03/2013

Demonstrated ability to maintain equipment and tools used in production process., Inspected product constantly to maintain highest quality parts., Hands-on experience in handling different types of machinery.

The Home Depot
08/2014 - 03/2015

Process accurate transactions at a fast-paced environment., Provide customer with information and identify selling opportunities., Monitor the aisles from any unusual activity, request proof of payment.

Customer Service and Sales Representative

Telus International
02/2016 - 08/2019

Handle concerns from the clients and to ensure a satisfactory service., Help with technical support form of instructional duties., Carry out supportive tasks of a non-instructional nature., Suggest product solutions to meet customers need and close deals.

Customer Service and Sales Representative

Telus International
06/2020 - 01/2024

Handle concerns from the clients and to ensure a satisfactory service., Help with technical support form of instructional duties., Carry out supportive tasks of a non-instructional nature., Suggest product solutions to meet customers need and close deals.

Habilidades

LanguagesCustomer ServiceCommunication SkillsOperational TasksTeamwork and Collaboration
Publicado en CazVid - 3 jul 2025
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