Este es mi perfilContactar vía CazVidEste perfil está escrito en inglés
Sathishkumar
Senior Tele Collection Executive
Contacto
Competencias
Proficient in handling customer queries via calls, emails, and chats, ensuring resolution and satisfaction.
Experienced in managing daily operations, vendor relations, and facility management.
Skilled in vehicle monitoring, maintenance scheduling, and asset allocation for organizational efficiency.
Effective in liaising with clients, vendors, and internal teams to ensure smooth operations.
Educación
Idiomas
Resumen
Dedicated professional with over 17 years in BPO and administrative roles, specializing in customer support, office operations, and vendor management. Adept at streamlining processes and enhancing organizational efficiency.
Logros Clave
- Led resolution of customer grievances, maintaining high customer satisfaction at Bajaj Allianz.
- Streamlined office operations, vehicle management, and asset allocation across multiple organizations.
- Managed vendor relationships and contract renewals ensuring seamless administrative support.
- Improved team efficiency through effective coordination and MIS report analysis.
Experiencia
Senior Tele Collection Executive
Attending Conference Calls, Meetings with the Client, Online escalation of customer issues to clients.. Analyzing MIS Reports and plan accordingly to meet the target.. Identify potential areas for process improvements & highlight the same to the superior.. Provide process training to new team members.. Business by analyzing early warnings indicators/instituting appropriate control measures.
Senior Customer Support Executive
Directly Communicating client through Calls, Email and Chats.. Giving resolution to customer queries and maintaining Productivity.. Handling resolution and grievance queries, maintaining AHT and making cross sales.. Resolved queries and complaints in a Professional and swift manner.. Promptly advice Clients of decisions regarding claims.. Accessing a client need than marching their insurance requirements.. Giving Investment Planning Advice to Customer (Life Insurance Policies).. Handling Motor, Life, Cattle, Shopkeeper and Marine Claims.. Resolve Customer queries and issues.. Manage Prepare and Access Claim.
Admin Executive
Cab Routing and monitoring.. Vehicle Management: Maintained company vehicle logbook like Maintenances, services and monitor the vehicle GPS.. Maintaining Petty Cash.. Facility maintenance. Trip sheet maintenance
Admin Executive
Travel management & Hotel Management:. Vendor management. Asset Management. Employee New Joining and Exit: Provide ID, Access card Asset Allocation for new joiners and Exit clearance for exit Employees.
Associate - Admin
Manage daily office operations, maintaining a safe, organized, and efficient work environment.. Coordinate with the legal team on new vendor agreements and renewals of existing contracts, ensuring compliance and timely execution.. Oversee vendor management including coordination, follow-ups, work execution, bill processing, and procurement contract negotiations to optimize costs.