Experienced professional with a background in customer support, conflict management, and construction supervision. Skilled in team leadership, problem-solving, and craftmanship.
Delivered professional customer communication, troubleshooting, and rapport-building across multiple channels.
Handled negotiation, conflict resolution, and maintained patience under stress.
Supervised construction projects, coordinated teams, and ensured compliance with safety standards.
Assisted in construction tasks, focusing on deck building with foundational skills.
Intugo
Provided customer support via phone, chat, and email., Resolved product inquiries, service issues, and account concerns., Maintained high satisfaction scores and demonstrated strong conflict-resolution skills.
Colby Enterprises Inc.
Supervised construction projects at Tyndall Air Force Base., Performed site layout marking for new military structures., Coordinated teams and ensured compliance with project guidelines and safety standards.
Decked Out Construction
Led crews in building wood decks and residential terraces., Coordinated materials, workflow, and daily project tasks., Ensured high-quality craftsmanship and adherence to project timelines.
RC Construction
Assisted with construction tasks focused on deck building., Gained foundational skills in carpentry and structural assembly.
High School Diploma
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Led crews in construction and carpentry projects, coordinating workflow and materials.
