Sebastian

Bilingual Advisor

Ensured 99% accuracy in maintaining and updating insurance policy data for a U.S. provider., Conducted rigorous quality checks to prevent data discrepancies and delays in processing., Managed over 110 policy records daily, significantly improving operational efficiency., Provided bilingual (English-Spanish) support for U.S.-based streaming service users, achieving a 90%+ satisfaction rate., Resolved technical issues related to streaming and billing, contributing to a 20% reduction in repeated calls., Maintained up-to-date knowledge of product features and benefits to provide accurate information to clients., Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.

Data Integrity Specialist

Case Manager

Managed sensitive medical records for legal cases with high attention to detail and confidentiality., Served as primary liaison with attorneys, resolving inquiries related to injury documentation., Reviewed and indexed over 200 case files, contributing to case readiness and compliance.

Administrative Assistant

Managed the complete life cycle of insurance policies, including the renewal and addition of new policies within the company's CRM, ensuring data accuracy and integrity., Accurately entered policy commissions, which is crucial for financial tracking and reporting., Corrected and updated incorrect information on the server, ensuring all data is accurate and reliable., Improved data quality and streamlined processes related to policy management., Contributed to operational efficiency and supported the company's long-term data integrity goals.