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Sebastian
Bilingual Customer Service & QA Agent with 8+ years in Hospitality and Call Center Industries
Video resume
Contacto
Competencias
Skilled in handling diverse customer inquiries across multiple channels, ensuring high satisfaction.
Proficient in bilingual communication, effectively conveying information and resolving issues.
Capable of identifying issues quickly and providing effective solutions under pressure.
Experienced in monitoring and improving service quality to meet organizational standards.
Educacion
Idiomas
Resumen
Experienced in hospitality and call center environments, specializing in customer support, quality assurance, and multi-channel communication. Fluent in English, committed to delivering exceptional service and continuous improvement.
Logros Clave
- Managed guest inquiries and late arrivals at El Viajero Hostels, ensuring smooth guest experiences.
- Responded to multi-channel customer messages at Teleperformance, improving response efficiency and quality.
- Handled refund, lost package, and system requests at Sutherland, maintaining high customer satisfaction.
- Conducted quality assurance at Chatdesk, ensuring service standards and process improvements.
Experiencia
Receptionist
Dealing with late arrivals and assisting with early check-outs.. Managing all queries coming from customers and provided appropriate replies.. Providing information about the hostel in person and via telephone.. Performing cash count at the beginning and end of the shift.
Bilingual Call Agent
To respond messages from different sources (Instagram, FB, API, SMS, etc.) in order to classify them as a qualified or prospecting deal.. To verify that previous tickets have been handled properly.
Bilingual Call Agent
To manage short calls verifying information and handling different requests regarding refunds, lost packages or system information.. To handle chats verifying information and processing different requests regarding refunds or system information.. Handling different level complaints as a case manager, related to structural or behavioral situations that can affect immediate or future users, in terms of Safety.. To investigate, and refund or penalize accounts/users depending of the outcome of the case.
QA Agent
Habilidades
Transcripcion del Video
Transcripcion del Video 1
Well, in general, I have experience with speaking with people in multiple environments, since professional and really serious to friendly and more familiar as hostels. So I feel that I am myself really prepared for any position, and I find this, let's say, repetitive tasks, tasks job, really easy to follow up. And well, I just will be attentive for any further request or indication from your side. Thanks for your time.
Transcripcion del Video 2
By now I haven't used this type of software, so I may have not an initial idea of how they can improve the situation, so I should move into the next question.
Transcripcion del Video 3
When I have faced with these particular situations, I had the option to reroute the driver, so I mean to ask the driver to reroute the delivery, so it could be later as the person was not available, for example, or also there were options for specific pickup spots where, if not possible, the delivery could be completed at that spot. In other different situations, there was also the option to look for a nearby driver to ask assistance and, if possible, to complete the task.
Transcripcion del Video 4
Well, in possibly all of my positions, I have faced with this situation, and it changes from position to another. It could be 10, 20, or 50, or maybe 100 of situations that I have to handle. So it depends on the quality of the job that I have to do with the task. And what I do is prioritize and to attend depending of the indications provided. For example, it could be the order of income or the emergency of action, because sometimes they can qualify as emergencies. So I have to analyze and then to take action depending on every situation. And I eventually pay attention to all the guidance and indications provided in order to do this properly.
Transcripcion del Video 5
Hello, my name is Sebastián Buitrago. I am 31 years old and located in Armenia Quindío, Colombia. I came from working with call centers, and I have assisted a friend of mine working with transportation trucks, calling them for updates or incomings for outcomings, and I'm really interested in that position too. I learned some things from her.
Transcripcion del Video 6
Hello, my name is Sebastian Witrago. I am located in Armenia, India. I'm 31 years old and I'm really interested in working with this company. I have some experience, not in first person, but helping a friend of mine working by assisting this type of service by incoming transportation trucks and outgoing trucks and following and updating the routes.