Sebastian - Team Leader with 5+ years of experience in Customer Service and Training

Led teams to achieve KPIs and supported their professional development.

Conducted training sessions on campaign-related topics and operational procedures.

Handled client communication, collections, and support tickets to ensure customer satisfaction.

Developed strategies that enhanced workflow efficiency in a corporate setting.

Provided support in library management and organized reading promotion workshops.

Managed and motivated my team to consistently meet and exceed key performance indicators (KPIs), Conducted regular coaching sessions and mentorship to support professional growth of team members, Developed and implemented strategies that optimized workflow efficiency

Delivered specialized training and in-depth knowledge of campaign-related topics, Provided guidance on effective use of tools and resources, Maintained alignment with operational goals through consistent communication

Provided support and assistance to students, teachers, and school staff within the library area, Organized and conducted reading promotion workshops, Maintained library records and documentation

Provided dedicated care and support to a disabled individual, Maintained ongoing communication to address needs

Contacted clients to collect outstanding payments, Offered tailored payment solutions

Handled incoming calls and resolved assigned support tickets, Delivered daily operational reports to management