Experienced data analyst specializing in market research and data-driven decision making.
Proficient in analyzing large datasets to identify trends and patterns.
Experience in querying databases to retrieve and manipulate data for analysis.
Skilled in creating dashboards and reports using tools like Tableau and Power BI.
Used R and SPSS for statistical analysis in research projects.
MadeKo 360
Founder and manager of a furniture manufacturing company for home and workplace., Supervision and management of daily operations (production, quality, coordination) of the company., Identification of growth opportunities and establishment of action plans., Development of products and services according to market trends., Implementation of effective marketing strategies to increase market share., Design and manufacture of custom furniture for individual and commercial clients., Teamwork with other professionals to complete high-end projects.
Innovarq Construcciones
Development of the marketing and sales plan to increase company profitability., Acquisition of new clients in the commercial and housing sectors., Administration of resources for the manufacture of cabinetry for own projects., Achievement of established commercial targets., Analysis of market trends and competition., Management of the production team.
Hacienda Hotel San José
Development of the marketing and sales plan., Acquisition of new corporate accounts in the tourism sector., Coordination of events and business fairs., Management of social media for promoting the service portfolio., Implementation of a new e-commerce-oriented website., Market penetration strategy as a sales approach.
Marketing Management
Business Administration (Associates in Arts Degree - Business)
High School Diploma
National English Certification iSpeak 2012
Sales Strategy Planning through E-Commerce
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Norte Gráfico S.A
Acquisition of new clients for digital project development., Ability to maintain and strengthen business relationships with existing clients., Quoting and implementation of new applications and interactive developments., Direction and liaison of the involved areas., Coordination and supervision of project development., Entry into social media as a method of promotion and marketing., Experience in analyzing and monitoring sales and commercial performance indicators.
Resorts Advantage
Supervision, training, and feedback of the Call Center sales team., Daily call monitoring and preparation of monthly management and quality reports., Management of business relationships with suppliers., Handling of complaints and claims., Workflow optimization with other involved areas., Achievement of established targets.
Resorts Advantage
Management of a large volume of calls with high effectiveness percentages., Creation of new sales opportunities through emails and calls., Generation of new leads via promotional systems., Execution of the booking and accommodation process., Ability to build strong relationships with clients and close successful deals., Exceeding sales targets set by the company.
Rollolux Corporation
Acquisition of new clients for hurricane protection sales., Presentation of sales reports., Management of permits needed for project development., Maintenance and after-sales service to existing clients., Study of regulations and statutes needed for each city., Control of inventory and delivery times.
Comcast Communications Corporation
Management of outbound calls and handling of inbound calls in a bilingual campaign., Management of key accounts and effective problem resolution., Experience in customer service and account management in an executive position., Creation of new sales opportunities., Updating and improving services for existing clients., Detailed study of services, products, and promotions of the competition.
Technion Communications Corporation
2 years of experience as a Sales Representative, consistently achieving sales targets., Management of outbound calls focusing on telecommunications sales., Development of strong customer relationships and closure of successful sales., Increase in customer satisfaction levels., Experience in efficiently managing client portfolios, increasing retention and loyalty.
