Sebastian - Customer Service & Travel Agent with 5+ years in Travel & Hospitality

Provided exceptional customer support, handled inquiries, and managed client relationships.

Maintained positive interactions with clients, colleagues, and hotels via phone and email.

Confirmed and managed hotel reservations across multiple platforms with accuracy and efficiency.

Scheduled staff and managed records to optimize service quality and operational efficiency.

Led and coordinated team tasks within travel agencies to ensure smooth operations.

Maintained a friendly, efficient, positive attitude towards customers, co-workers & clients., Carefully listened to and assessed clients' needs in order to create a match for their vacation plans., Answered incoming calls, greeted the callers, provided the required information, and took messages., Kept records of customer interactions or transactions, recording details of inquiries, complaints, as well as actions taken., Scheduled staff appropriately to business volume to provide maximum quality services at minimum expense.

Maintained a respectful, efficient and positive attitude towards hotels, colleagues and customers., Handled reservations in record time., Called hotels worldwide to confirm reservations., Managed emails and used the necessary platforms to develop my work.

Confirm and manage hotel reservations., Excellent customer service., Work under pressure and excellent work environment.