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Sebastian
Data Analyst with 3+ years of experience in healthcare analytics
Contacto
Competencias
Utilized statistical tools to interpret complex healthcare data and generate insights.
Designed and maintained dashboards using Tableau and Power BI for various departments.
Written queries for data extraction and management from relational databases.
Created detailed reports and documentation for data processes and analysis results.
Educacion
Resumen
Dedicated data analyst with a focus on healthcare data, expertise in visualization and reporting tools.
Logros Clave
- Led the development of dashboards that improved data visualization for clinical teams.
- Streamlined data collection processes, reducing reporting time by 20%.
- Analyzed large datasets to identify trends, supporting organizational decision-making.
Experiencia
Senior Legal Intake Operator
Conduct intake interviews with potential clients to assess case eligibility and gather essential contact and case information., Perform conflict checks to ensure no legal conflicts with the firm prior to engagement., Identify and assign the correct type of legal case to the appropriate department or legal team., Provide basic legal guidance within allowed limits to inform and assist prospective clients., Create and manage digital client files for leads and incoming inquiries., Follow up with legal teams to confirm case acceptance and ensure timely client updates., Manage client onboarding by sending contracts for signature or delivering declination notices when applicable., Monitor and respond to inbound chat leads; create new files and initiate contact with qualified prospects., Maintain organized communication flow between clients, leads, and legal teams., Connect existing clients and third-party providers with the appropriate legal team or department., Deliver accurate contact and case information to callers in a timely and professional manner., Route potential clients to the correct intake queue based on legal issue or case type., Support client experience through effective triaging and internal coordination.
Billing Specialist
Responded to customer inquiries regarding billing issues promptly and professionally., Partnered with customer success to ensure customer care and experience is best in class., Prepared billing and payment reports for finance and executive leadership., Identified and recommended process improvements to optimize billing efficiency and customer experience., Reconciled payment records and resolve billing discrepancies., Ensured receipt of proper documents for sales tax exemptions., Audited auto generated invoicing and credit memo runs for completeness and accuracy., Owned accounts receivable responsibilities such as maintaining a clean Aging report and ensuring credit memos were applied accurately.
Front Desk & Appointment Setter
Connected patients with doctors or relayed messages to the appropriate medical team., Scheduled, confirmed, rescheduled, and canceled appointments for new and existing patients., Reached out to medical providers to coordinate appointment logistics and confirm availability., Maintained accurate patient treatment records and updated medical files as needed., Performed front desk and reception duties, ensuring a welcoming and organized environment., Provided patients with essential hospital information such as location, services, and treatment options., Offered basic medical guidance within permitted scope to assist patient inquiries.
Customer Care and Sales Representative
Delivered exceptional customer service while addressing inquiries regarding lost, damaged, or malfunctioning devices., Assisted customers with claims, troubleshooting, and resolution of product-related issues via phone, chat, or email., Promoted and sold In-Home warranty plans, tech support solutions, and other relevant product offerings on every call., Engaged customers in consultative conversations to understand their technology needs and recommend appropriate solutions., Processed service requests, warranty claims, and product replacements with accuracy and efficiency., Handled billing inquiries, payment processing, and account updates as required., Met and exceeded individual sales targets and service quality metrics., Maintained up-to-date knowledge of products, services, and promotions to effectively communicate benefits to customers.
Customer Care and Logistics Agent
Provided customer care for prepaid clients, addressing inquiries and resolving service issues., Performed troubleshooting for mobile phones, tablets, and connected devices to restore functionality., Assisted customers with plan management, including upgrades, downgrades, and renewals., Handled billing inquiries, processed payments, and resolved discrepancies., Set up new subscriptions and processed cancellations per customer requests., Recommended and activated add-on services to enhance customer plans., Maintained accurate documentation of interactions, technical resolutions, and account changes.
Technical Support and Customer Service
Provided exceptional customer support, responding to inquiries and resolving concerns in a timely manner., Coordinated delivery logistics to ensure on-time and accurate meal deliveries., Issued credits or replacements for damaged or missing items to maintain customer satisfaction., Processed new customer sign-ups and guided subscribers through the onboarding process., Upsold meal plans, add-ons, and promotional offers to increase customer value., Managed customer accounts, including updates, plan changes, and subscription adjustments., Implemented retention strategies to reduce churn and maintain long-term customer relationships.