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Competencias
Demonstrated experience with Effective Communication.
Demonstrated experience with Teamwork.
Demonstrated experience with Google tools.
Demonstrated experience with Office tools.
Demonstrated experience with Work under pressure.
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Idiomas
Experiencia
Collector specialist
B2B Collections Specialist with expertise in managing accounts payable across multiple business lines within the healthcare sector., Responsible for ensuring timely payment by preparing and submitting necessary documentation, addressing any issues that may arise to prevent payment delays., Collaborated effectively with different departments teams to resolve discrepancies and ensure accounts remained in good standing, successfully collecting payments for past due accounts.
Bilingual Customer Service Representative and cross sales
Customer Service and Cross-Sales Specialist, focused on delivering exceptional service while addressing and resolving customer issues., Successfully identified opportunities to upsell and cross-sell, generating interest in new services and upgrades to existing accounts., Demonstrated strong communication and problem-solving skills.
Customer service representative
Managed flight bookings, schedule changes, and provided customers with the best available flight options., Addressed and resolved any issues customers encountered during their flights, ensuring a smooth and positive travel experience., Handled all airline-related inquiries and supported customers throughout their journey.
Customer service representative and cross sales
Provided information of insurance plans, benefits, and coverage details, including the percentage covered for various medical procedures., Worked in the claims department, efficiently handling and resolving claims to ensure accurate and timely resolutions., Demonstrated strong problem-solving skills while maintaining a high level of customer satisfaction.
Customer Service Representative
Delivered exceptional customer service by troubleshooting and resolving issues related to TV, internet, and phone services., Ensured a seamless customer experience while identifying opportunities to upsell or upgrade services based on customer needs., Worked proactively to enhance customer satisfaction and contribute to overall service improvement.
Collector Specialist
Specialized in identifying reasons for payment delays and providing effective solutions to address customer concerns., Managed payment arrangements, processed payments, and handled disputes, ensuring timely resolution of accounts that were 60+ days past due., Collaborated with different teams to resolve outstanding issues and improve collections outcomes., Utilized a variety of tools, including Google Suite and Microsoft Office, to track accounts, streamline processes, and enhance efficiency.