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Juan

Logistics Dispatcher / Operations Support Agent

Contacto

Piedecuesta, Santander Department, Colombia

Abierto a remoto

Disponible en CazVid

Contactar vía CazVid

Competencias

Real-time load monitoringIntermediate

Tracked active deliveries and monitored ETAs to ensure timely operations.

Customer communicationIntermediate

Provided professional support to drivers and clients via chat and written channels.

Driver support & issue resolutionIntermediate

Assisted drivers with delays, address issues, and delivery confirmations, ensuring operational continuity.

Language instructionIntermediate

Designed and delivered English training using SMART and PPP methodologies.

Coordination & incident managementIntermediate

Coordinated with shippers and internal teams to resolve incidents efficiently.

Educación

Bachelor’s Degree

Universidad Cooperativa de Colombia

Completed March 10, 2023

Academic High School Diploma

Instituto de Formación Educativa I.F.E.

Completed 2016

Idiomas

EnglishB2+ C1

SpanishC2

Resumen

Experienced in logistics operations, real-time load monitoring, driver support, and delivering English language training. Skilled in communication, coordination, and problem-solving within logistics and educational environments.

Logros Clave

Monitored real-time deliveries and coordinated with drivers and shippers, ensuring smooth logistics operations.
Supported drivers through issue resolution, route adjustments, and delivery confirmations, maintaining service standards.
Delivered English language training, enhancing communication skills applicable in customer-facing roles.

Experiencia

Logistics Dispatcher / Operations Support Agent

U.S. Logistics Company

2024 - Present

Monitored active deliveries in real time, ensuring compliance with scheduled pickup and delivery times., Maintained constant communication with drivers to provide support, updates, and route adjustments when necessary., Assisted drivers with issues such as delays, address changes, access problems,...

English Teacher

Smart Academy

April 2024 - September 2024

Delivered English language training using SMART and PPP methodologies., Developed communication, clarity, and instructional skills transferable to customer-facing roles.

Habilidades

Real-time load monitoringCustomer communicationDriver support & issue resolutionLanguage instructionCoordination & incident management

Publicado en CazVid - 17 may 2026

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Contactar a Juan

Competencias

Real-time load monitoringIntermediate

Tracked active deliveries and monitored ETAs to ensure timely operations.

Customer communicationIntermediate

Provided professional support to drivers and clients via chat and written channels.

Driver support & issue resolutionIntermediate

Assisted drivers with delays, address issues, and delivery confirmations, ensuring operational continuity.

Language instructionIntermediate

Designed and delivered English training using SMART and PPP methodologies.

Coordination & incident managementIntermediate

Coordinated with shippers and internal teams to resolve incidents efficiently.

Logros Clave

Monitored real-time deliveries and coordinated with drivers and shippers, ensuring smooth logistics operations.

Supported drivers through issue resolution, route adjustments, and delivery confirmations, maintaining service standards.

Delivered English language training, enhancing communication skills applicable in customer-facing roles.

Experiencia

Logistics Dispatcher / Operations Support Agent

U.S. Logistics Company

2024 - Present

English Teacher

Smart Academy

April 2024 - September 2024

Delivered English language training using SMART and PPP methodologies., Developed communication, clarity, and instructional skills transferable to customer-facing roles.