Sebastian - Data Analyst with 3 years of experience in finance and healthcare

Applied statistical techniques and tools such as SQL and Excel for analyzing datasets.

Created dashboards and visual reports using Tableau and Power BI to communicate insights.

Designed queries and optimized database interactions for efficient data retrieval.

Implemented automation scripts to streamline repetitive data preparation tasks.

Assisted customers on an investment trading platform for stocks and cryptocurrencies in the U.S., Performed identity verification during each call., Provided technical support for buying and selling financial assets., Investigated and resolved fraud-related cases.

Managed accounts and collected payments from clients with auto financing., Negotiated payment agreements and commitments., Conducted strict identity verification and account updates., Provided support regarding billing, due dates, and account status.

Provided telephone assistance to Spanish-speaking customers in the U.S., Sold products and services (triple-play bundles, electronics)., Handled complaints, technical support, and billing issues., Managed objections and performed cross-selling.

Supported guests and hosts during and prior to bookings., Mediated disputes and issued refunds or coupons., Resolved login, payment, and account issues., Provided multichannel support: calls, chats, and emails.