Demonstrated experience with Customer Service.
Demonstrated experience with Communication.
Demonstrated experience with Zendesk.
Demonstrated experience with Flex.
Demonstrated experience with Gladly.
Concentrix
Receiving and creating security reports following internal protocols., Monitoring internal processes to ensure accuracy and compliance., Interacting with customers across different communication channels., Providing guidance and information regarding company policies.
Esencia Agency
Programming, scheduling, and publishing content on social media platforms., Selecting, editing, and writing captions for digital content., Responding to comments and direct messages to maintain user engagement., Implementing AI tools to enhance content performance and workflow efficiency., Tracking traffic and evaluating performance metrics.
Urban Steak
Food preparation and grilling in a fast-paced environment., Providing customer service during peak hours., Supporting inventory control and production processes.
Academic High School
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