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Sebastian
Customer Service Specialist with 10+ years of experience in hospitality and B2B
Contacto
Competencias
Provided comprehensive customer support through calls, emails, chats, and in-person interactions, resolving issues and maintaining satisfaction.
Prepared alcoholic and non-alcoholic drinks, reconstructed recipes, and managed bar operations for multiple venues.
Supervised, scheduled, and coordinated staff shifts, contributing to efficient restaurant and bar operations.
Assessed customer needs and recommended products; managed payment and account credit services.
Documented customer interactions, managed surveys, and followed up on service tickets to ensure proper issue resolution.
Educación
Idiomas
Resumen
Experienced in customer support, bar management, and sales with a strong focus on operational efficiency and client satisfaction.
Logros Clave
- Managed customer interactions across multiple platforms including calls, chats, emails, and faxes, ensuring high-quality service and issue resolution.
- Led bar operations and staff management at Bulla Gastrobar, including staff scheduling, inventory control, and creation of new drink recipes.
- Progressed from entry-level customer service roles to supervisory positions, demonstrating skill diversity and increasing responsibilities in hospitality and customer support.
Experiencia
PHONE AGENT
receive or make customer calls, chats or emails that require attention mainly in the English language, document calls, chats or emails in a database, follow up on the cases of calls, chats or emails received, make outgoing calls, as required of the client's needs, receive and send emails, faxes, chats, create tickets, follow up on them and any other means of communication to solve problems and/or customer requests, prepare surveys and databases, comply with the quality metrics of the employer or any other duty or responsibility that the employer determines
BILINGUAL CUSTOMER SERVICE ADVISOR
Interaction with the client, provide information on benefits, change in demographics, personal data, internal processes enrollment category, take calls regarding enrollment confirm and continue internal processes, solve internal problems related to enrollment or benefits using mentor as a support base as well as properly transfer to each respective department if you have not received training in such.
BILINGUAL CUSTOMER SERVICE ADVISOR
Interact with customers via email and by phone, Assistance in Making Payments and Scheduling Automatic Payments, direct communication with clients using different platforms and English language, Assistance of credit accounts in canceling late charges and interest, driving assistance name change address and documentation, accreditation to accounts for certified returns and courtesies
BILINGUAL AGENT
Interact with customers via email, chat and by phone, writing emails and handling information regarding the type of account, Direct communication with clients using different platforms and English language
SALES ADVISOR
Detect needs, advice and sale of products and services to customers who come to the store, Control and prevent possible thefts by customers.
Build alcoholic and non-alcoholic beverages, Keep area clean and bills organized, Deliver transactions according to the guests, open and close according to each shift
Build alcoholic and non-alcoholic beverages, Keep area clean and bills organized, Deliver transactions according to the guests, open and close according to each shift
bartender
TOtend clients and guests in the bar, Reconstruct and document all drink recipes for the bar, welljar all customer transactions open and close the bar as well as close all transactions.
bartender
Serve customers and guests at the bar, Keep the area clean and prepare the club for the next shift., Serve guests outside and inside the bar following receipts., Work together with colleagues to provide an enjoyable customer experience.
Bar Manager
Start operations with the owner of the bar, direct staff depending on, Implement system for preparation and construction of beverages, Assist general manager in immediate decisions schedules and inventories, Create new drink recipes and suggestions on the new menus., In charge of front and back responsibilities of restaurant operations, including at the bar or at stations when required.
bartender
Serve customers and guests at the bar, keep the area clean and prepare the club for the next shift., Serve guests outside and inside the bar following the bills., Work alongside colleagues to provide an enjoyable customer experience.