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Sebastián

Customer Service Representative at Teleperformance

Contacto

Envigado, Antioquia, Colombia
Disponible en CazVid
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Competencias

Customer ServiceAdvanced

Skilled in addressing customer needs, resolving issues, and ensuring positive experiences.

CommunicationAdvanced

Effective in conveying information clearly and professionally in diverse settings.

Team MentoringIntermediate

Capable of supporting new team members and fostering a collaborative environment.

Operational Data ManagementIntermediate

Experienced in compiling and analyzing operational data to support decision-making.

Educación

High school
I.E Marie poussepin
Completed 2019
Gastronomy technique
SENA
Completed 2019
UdeA English Academy
Completed 2017
TLS English Academy
Completed 2019

Idiomas

EnglishB2 - C1
SpanishC2

Resumen

Customer-oriented professional with extensive experience in customer support, team mentoring, and logistics coordination. Skilled in communication, problem-solving, and data management, committed to delivering exceptional service and operational excellence.

Logros Clave

  • Resolved diverse customer issues, enhancing satisfaction and retention.
  • Mentored new employees, improving team onboarding and performance.
  • Managed customer inquiries efficiently, reducing resolution times.

Experiencia

Customer Service Representative

Teleperformance
2023

Handled concerns and questions from customers. Resolved customer issues. Mentored and supported new employees

Logistics Coordinator

Lean Solutions Group
2024 - 2025

Responsible for recruiting and hiring ISO tank drivers. Oversaw documentation processes. Compiled weekly and monthly operational data. Maintained professional communication with personnel

Habilidades

Customer ServiceCommunicationTeam MentoringOperational Data Management
Publicado en CazVid - 4 ago 2026
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