Sebastien

Center Manager

Handled billing. Managed employee relations. Ensured payroll was processed in a timely manner. Scheduled employees. Worked directly with parents to register their children. Handled marketing and promotions. Scheduled tours. Ran camps. Hosted special events. Maintained a safe environment for students and staff

Taught children from ages 5-19 fundamental programming and games design principles. The younger children were taught block coding, along with the basics of digital electronics using Snap Circuits. More experienced students work with JavaScript and eventually learn how to use C# and Unity.

Cybersecurity Analyst Student

Conducted risk analyses to determine the best security countermeasures.. Investigated computer security procedures violations and devised mitigation strategies.. Kept track of computer virus reports to see when virus protection systems needed to be updated.. Encrypted data to protect confidential information.. Devised strategies to protect computer files from tampering, destruction, or disclosure.

Computer Maintenance Technician

Worked closely with Windows, and Disk Management, Device Manager and Task Manager users to provide solutions to operations issues via phone, email, live chat, and web teleconference.. Broke down and evaluated user problems, using personal expertise and probing questions.. Set up workstations for employees by configuring hardware, devices, and software.. Malware, ransomware, and other threats were removed from laptops and desktop computers.. Evaluated the system's hardware and software and recommended changes to reduce lag time and increase overall speed.. Documented all transactions in the system for future reference and addition to the knowledge base.. Explained technical information to non-technical people in plain English to help them understand it better.. Investigated display and printer issues to identify troubleshooting techniques that would allow for quick resolution.