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Sebastián
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Contacto
Competencias
Demonstrated experience with Google Workspace.
Demonstrated experience with Outlook.
Demonstrated experience with Phone.
Demonstrated experience with Chat.
Demonstrated experience with Email.
Educacion
Idiomas
Experiencia
Customer Service Agent & Team Monitor (Cosmetics & Accessories)
Provided customer service through calls, chat, and video for product sales., Monitored agent schedules, performance, and reports., Led training and onboarding, ensured record organization, and supervised guideline compliance.
Sales Advisor (Telecommunications Sector Colombia)
Sold mobile phone plans to corporate clients via outbound calls., Delivered tailored solutions, managed follow-ups, created performance reports, and consistently met sales and quality targets.
Sales and Customer Service Advisor (Energy Sector – Spain)
Handled customer inquiries and billing issues for a Spanish energy provider., Coordinated technical visits and promoted additional services while ensuring customer satisfaction and meeting performance goals.
Customer Service Representative (Transportation Sector – U.S. & Canada)
Supported U.S. and Canadian clients in managing vehicle/personal documents, account creation, platform navigation, and issue resolution., Guided users through payment processes and addressed questions about transactions, under high-quality and performance standards.
Customer Support Advisor (Banking & Financial Sector – U.S.)
Provided multichannel support (calls, chat, email) for a U.S. financial company., Assisted with account transfers, peer payments, refunds, bonuses, cryptocurrency transactions, and tax inquiries., Handled sensitive data with strict confidentiality, used internal platforms to track performance and resolve escalations efficiently.