Sebastián

Loan Advisor

Handled customer applications, Supported team operations, Delivered high-quality service to enhance customer loyalty, Efficiently resolved complaints and issues

Payroll and Human Resources Assistant

Utilized a cloud-based HCM platform, Streamlined HR processes to enhance operational efficiency and employee experience

Subject Matter Expert (SME)

Led quality control and assurance initiatives, Developed KPI-driven improvement strategies, Trained subject matter experts, Facilitated coaching and soft skills workshops, Optimized workflows, Maintained comprehensive process documentation

Customer Service Representative

Delivered precise support on purchase and refund inquiries, Resolved customer complaints with timely follow-up, Efficiently managed high volumes of incoming service tickets

Track and Trace Assistant

Operation Supervisor

Oversaw assembly and production operations, Coordinated logistics and shipping, Facilitated team training and quality workshops, Supported payroll processes, Led team and project management initiatives