View Sebastián's professional profile on CazVid.
Demonstrated experience with Complaint Resolution.
Demonstrated experience with Coaching.
Demonstrated experience with Quality Assurance.
Demonstrated experience with Development.
Loot
Handled customer applications, Supported team operations, Delivered high-quality service to enhance customer loyalty, Efficiently resolved complaints and issues
Solvo Global
Utilized a cloud-based HCM platform, Streamlined HR processes to enhance operational efficiency and employee experience
Concentrix
Led quality control and assurance initiatives, Developed KPI-driven improvement strategies, Trained subject matter experts, Facilitated coaching and soft skills workshops, Optimized workflows, Maintained comprehensive process documentation
Webhelp OneLink
Delivered precise support on purchase and refund inquiries, Resolved customer complaints with timely follow-up, Efficiently managed high volumes of incoming service tickets
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Demonstrated experience with Power BI.
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Fresh Accessory S.A.S
Oversaw assembly and production operations, Coordinated logistics and shipping, Facilitated team training and quality workshops, Supported payroll processes, Led team and project management initiatives